Your questions. Clear answers.
Explore investment, delivery, ownership and ongoing support. For advice on your requirements or a project quote, contact our team.
Share an outline. Our project team replies within one working day.
Where each kind of work usually lands
The span between the usual low and the usual high, excluding VAT. Yours depends on how far it reaches and what it has to connect to.
Every figure, written out, is on what we build. For your own situation rather than a typical one, the estimator takes about three minutes.
01Money
What it costs
What project budgets do you work with?
Sep17 projects start at £25,000 and include structured discovery, design and assurance. Your scope determines the investment. Contact us for a proposal tailored to your requirements.
What does a typical project actually come to?
Most land between £40,000 and £105,000. Anything serving your own customers as well as your staff runs to £175,000 and beyond. The estimator gives you the range for your own situation and the split across every phase.
Is it fixed price or day rate?
Fixed, per phase. You approve the next figure before that phase starts, so your exposure is never more than the phase you are in. If we underestimate, we absorb it.
When do we pay?
On completion of each phase, thirty days. No deposit for the first phase. Longer builds are usually invoiced monthly within a phase, against progress you can see in your own account.
What does it cost to run afterwards?
Your Managed Service Level Agreement (SLA) combines secure cloud operation, backups, monitoring, security updates and time for support or improvements. Essential Support is £250–£500/month, Proactive Evolution £600–£1,200, and Priority Partner £1,500–£2,500+, excluding VAT and depending on scope. Your proposal confirms included hours, response commitments and notice period. Unused hours remain available in their issue month and the following two months. Paid external tools and work beyond your allowance are agreed separately.
Are there licence fees per user?
There is no Sep17 licence fee per user. Your system belongs to you; infrastructure, external services and any changes in support scope are agreed separately.
02Time
How long it takes
How soon could you start?
Share your target dates in your first conversation. We assess the scope, dependencies and resources with you, then confirm an achievable start and delivery plan in your proposal.
How long from starting to going live?
Fourteen to twenty-six weeks for most. Eight to twelve for the smaller ones, twenty-five to forty for anything serving your own customers. The estimator gives the range for yours, and that range becomes a fixed date at the end of the second phase.
Could we have part of it sooner?
Almost always, and it is usually the right move. The most valuable part goes live first and the rest follows. You get the benefit months earlier, and both sides learn a lot from having something in real use.
How much of our time will this take?
Plan for around a day a week from key people, with additional sessions during discovery and launch preparation. We agree review responsibilities and decision deadlines with you to support the delivery schedule.
03Ownership
Your ownership and continuity
Who owns what is built?
You do, outright, including the source code. It transfers to you as it is written, not at the end and not on final payment. There is no licence back to us and no restriction on what you do with it afterwards.
Could someone else take it over?
Yes. Your system uses established foundations and comes with the source code and documentation needed for handover. Your new supplier receives a day of handover support at no charge.
What if you go out of business?
Your business retains its source code, documentation, records and operational accounts. These ownership and handover arrangements support continuity and allow you to appoint another supplier.
Do you reuse our work for other clients?
Your business-specific work and confidential information remain yours. General techniques and reusable components are identified separately, preserving your ownership of the system commissioned for you.
04Risk
Delivery assurance
What if we do not like what you build?
You approve the design and review working increments every fortnight. Feedback is incorporated against the agreed scope, and defects are corrected. New requirements are scoped and priced for your approval before work begins.
What if we want to stop?
Stop at the end of any phase. You keep everything produced so far including the code, there is no exit fee, and nothing is withheld.
What if the person who built it leaves?
Your project includes documented decisions, reviewed code and consistent engineering practices, supporting continuity across the delivery team.
Are you insured?
Professional indemnity and public liability cover are maintained. You receive certificates with your proposal and can request them during your initial consultation.
05The build
How it gets made
Where does it run?
We recommend the operating arrangement that suits your business, including UK cloud or your own servers. Your proposal identifies account ownership, infrastructure charges and the responsibilities covered by your Managed Service Level Agreement.
Is our data kept in the UK?
Yes, backups included, unless you ask otherwise. Where something has to involve a supplier outside the UK you are told which, why, and on what terms, before it is built that way.
Do you use AI to write the software?
Our engineers use modern development tools, including AI where appropriate, with human review and responsibility for the delivered system. If AI is part of your solution, we agree its purpose, validation criteria and data handling requirements during discovery.
Will it work on phones and tablets?
Designed for them from the start. It pins to a home screen and behaves like any other app. If you need a true Apple or Google store app, we will point you at a studio that does only that.
Can it work without an internet connection?
Where the job needs it, yes. Your people keep working in a basement or a lay-by and it catches up the moment the phone is back on the network. It is a meaningful piece of work, so the estimator prices it separately.
06Not answered here
Discuss your requirements with our team. We will help you clarify the scope, understand the investment and plan the next step towards your system.
Let’s build your next business advantage.
Discuss your goals with the specialists who will deliver your system. We will help you define the scope, investment and delivery plan, then prepare a proposal for your business.
An outline is enough. Reply within one working day.
Call us on 01603 339222.
Designed around your work
Your workflows, commercial rules and customer experience shape your system.
Owned by your business
Your commissioned source code and documentation give you control over your investment.
Supported as you grow
A Managed SLA combines system protection, support and agreed improvement time.