Five phases. You approve each one before it starts.
Move from business ambition to a working system through a structured, transparent delivery process. You approve each phase, review progress and validate the system with your team. Begin with discovery to establish the scope, investment and delivery plan.
Share an outline. Our project team replies within one working day.
Your delivery date is agreed at the end of design, with scope, dependencies and acceptance criteria established. Milestone reviews keep your team informed throughout the build.
Explore our delivery approach01About an eighth of the whole
Getting to the truth
A written account of how your work really runs today, what the current way is costing you, and what your new system has to do about it.
14% of the build effort
What happens
- We work with your operational team to map workflows, responsibilities and the rules that make your business distinctive.
- We examine complex scenarios and exceptions so your system supports the full workflow.
- We identify the tools that serve you well and plan how to connect them.
- We establish baseline costs and priorities so you can assess the investment against measurable business objectives.
Your deliverables
- A documented view of your current workflows and requirements
- A prioritised scope linked to your business objectives
- A refined investment range and proposed delivery schedule
What we need from you
Around two days with your key people, spread across a fortnight.
02A fifth of the whole
Shaping it
Every screen and every decision your system will make, in front of you and signed off, with your live date fixed at the end of it.
20% of the build effort
What happens
- We design clickable screens around the way your team works, ready for your review.
- We document and validate business rules with the people responsible for them.
- We resolve design questions and dependencies before committing to the build.
- We agree your build scope, investment and delivery date at the end of this phase.
Your deliverables
- An interactive design for the agreed workflows
- Documented business rules approved by your team
- An agreed fixed price and delivery date for the build
What we need from you
Around a day a week with an authorised project decision-maker.
03Half the whole
Building it
Your system takes shape week by week in your own account, with something you can click on and try at the end of every fortnight.
100% of the build effort
What happens
- We prioritise useful workflows so you can review value early in the build.
- You review a working increment every fortnight.
- Your project account keeps milestones, completed work and decisions visible.
- We discuss new findings promptly and agree any changes to scope with you.
Your deliverables
- Working increments to review from the first month
- A clear record of decisions and their implications
- Regular opportunities to validate the system before launch
What we need from you
Around an hour a fortnight for reviews, with timely decisions between sessions.
04About a quarter of the whole
Proving it
Your own people put it through real work with real records, and everything they find is fixed before anybody depends on it.
26% of the build effort
What happens
- Your team validates the system against everyday work and agreed acceptance criteria.
- We test performance against expected demand and agreed peak-load scenarios.
- We check keyboard navigation and screen-reader access as part of assurance.
- We rehearse migration and reconcile the records with your existing system.
Your deliverables
- A system validated and approved by your team
- Documented assurance results and resolved findings
- Your migrated records checked against the source
What we need from you
Key users available for review sessions across two or three weeks.
05Under a tenth of the whole
Going live
Your team moves across trained, with their history intact, on the date fixed months earlier.
9% of the build effort
What happens
- We train your team before launch, using the workflows they will use in practice.
- We rehearse the transition and confirm the launch checklist with you.
- We prepare and test recovery arrangements before the transition.
- Your delivery team provides direct support through launch and the following working day.
Your deliverables
- Your trained team working in the new system
- Access to legacy records under the agreed retention plan
- Your source code, documentation and operational handover
What we need from you
Time for training and a nominated lead for the launch.
06All the way through
A clear view of your project. Every step of the way.
From the first week you have an account. It shows what phase the work is in, what was finished yesterday, what is waiting on a decision from you, and whether the live date has moved.
Your project account brings milestones, progress and approvals together, helping you make timely decisions and stay informed throughout delivery.
Quoting and invoicing
Illustrative project workspace
Building it — week 6 of 9
64%
- Your pricing rules, agreed and written downFri 4 Sep
- Quotes going out from the new systemWed 9 Sep
- Xero receiving finished invoicesThis week
- Your sign-off on the customer statement layoutNeeds you by Fri
- Your team trying it on real quotesFrom 29 Sep
Yesterday, 16:42 — Consolidated monthly statements now total correctly across all four depots. Worth a look before Thursday.
07Before you ask
Confidence in your delivery partnership.
How is our commitment structured?
You approve each phase before it starts. You can conclude the engagement at a phase boundary and retain the work produced, including your source code, with no exit fee.
How do you protect the delivery date?
We establish the scope and dependencies before agreeing your date. Your team sees progress throughout delivery. If a dependency or requirement changes, we explain the implications promptly and agree priorities and any revised plan with you.
Who actually does the work?
You work directly with the specialist team responsible for your project, from your initial consultation through delivery and launch.
How do you charge?
Per phase, fixed, invoiced on completion. You approve the figure for the next phase before it starts, so your exposure is never more than the phase you are in.
Do you need access to our systems?
We agree the access your project needs, explain its purpose and use the minimum permissions required. Your team receives confirmation when temporary access is removed.
What happens after it goes live?
Your first month includes close post-launch support. Your Managed Service Level Agreement (SLA) then provides secure cloud operation, monitoring, backups, security updates and time for support and improvements. Choose Essential Support, Proactive Evolution or Priority Partner, with hours, response commitments and terms confirmed in your proposal.
Let’s build your next business advantage.
Discuss your goals with the specialists who will deliver your system. We will help you define the scope, investment and delivery plan, then prepare a proposal for your business.
An outline is enough. Reply within one working day.
Call us on 01603 339222.
Designed around your work
Your workflows, commercial rules and customer experience shape your system.
Owned by your business
Your commissioned source code and documentation give you control over your investment.
Supported as you grow
A Managed SLA combines system protection, support and agreed improvement time.