Scheduling that connects people, capacity and priorities
Coordinate your people, locations and equipment with qualifications, availability and travel considered together in a schedule your team can act on.
- Typically costs
- £41k–£121k
- Live in
- 14–30 weeks
Indicative build investment, excluding VAT. Your ongoing Managed SLA is quoted separately.
Planning and scheduling
6 parts01Where this usually starts
Good scheduling depends on more than availability. We connect qualifications, travel, customer commitments and resource constraints so your planners can allocate work confidently and respond to changes.
02What changes
What you end up holding.
- 01Resource assignments checked against your qualifications and availability
- 02Rescheduling with visibility of downstream implications
- 03Customer notifications aligned with agreed service windows
- 04Mobile schedules connected to your field team
- 05Capacity reporting to support operational planning
Plan a scheduling system around your operational priorities.
03The pieces
What a system like this is usually made of.
Prioritise the capabilities that create the most value for your first release. The estimator lets you explore each addition and plan your investment as the system develops.
The schedule
Work placed against people, skills and equipment, with real constraints applied.
Sensible routes
Journeys planned on real roads and real traffic, so the day can actually be driven.
How much more you could take
A clear view of your available capacity and future staffing requirements.
Reminders and no-shows
Reminders that cut people failing to turn up, and a cancelled slot offered straight to the waiting list.
What the engineer carries
The day's work, the history and the paperwork on their phone, working with gloves on.
Certificates and expiry dates
What is lapsing, in time to do something about it.
The sort of detail that matters
- Nobody scheduled onto a job their ticket does not cover
- A change absorbed in seconds
- Photos and readings captured on site
- Signed off before the van leaves
04How it would run
14 to 30 weeks, in five phases you approve one at a time.
01
Getting to the truth
A written account of how your work really runs today, what the current way is costing you, and what your new system has to do about it.
02
Shaping it
Every screen and every decision your system will make, in front of you and signed off, with your live date fixed at the end of it.
03
Building it
Your system takes shape week by week in your own account, with something you can click on and try at the end of every fortnight.
04
Proving it
Your own people put it through real work with real records, and everything they find is fixed before anybody depends on it.
05
Going live
Your team moves across trained, with their history intact, on the date fixed months earlier.
05Asked most often
The questions that come up.
Can it plan around qualifications and certificates?
Yes. Your scheduling rules can consider qualifications, expiry dates and job requirements, flagging or preventing assignments that do not meet the agreed criteria.
Does it work out sensible routes?
Your schedule can use routing services and travel estimates to support practical planning, with service coverage and external costs agreed in scope.
What happens when the plan changes mid-morning?
Your planners can reschedule work, update engineer assignments and notify customers, while viewing the implications for capacity and commitments.
06The rest of it
Most projects are two or three of these at once.
- 01Customer and salesConnect your customers, conversations and opportunities in a bespoke CRM designed around your sales process, with specialist workflows and reporting.14–28 weeks
- 02Invoicing and paymentsTurn your contract rules into consistent invoices, connect payments and accounting, and give your team a clear view of outstanding revenue.10–22 weeks
- 03Access and auditControl access by role and record, retain a clear history of activity and give your team the evidence needed for governance and assurance reviews.8–20 weeks
- 04ReportingBring your operational data together in dashboards and reports that reflect your business priorities, with consistent definitions and clear access controls.8–18 weeks
- 05Quoting and proposalsCreate professional quotes using your pricing rules, approvals and customer options, with clear margin visibility and a connected route from acceptance to delivery.10–20 weeks
- 06Client portalsGive your customers a branded place to follow progress, access documents, review invoices and approve work, with permissions suited to each relationship.8–18 weeks
- 07Documents and approvalsCapture the information your team needs and move it through clear approvals, signatures and records, with responsibilities and progress visible throughout.8–16 weeks
- 08Field work and jobsBring dispatch, mobile job records, asset history and invoicing together so your office and field teams work from the same operational picture.16–34 weeks
- 09BookingsLet customers book against your availability, resources and service rules, with payments and calendar connections supporting a professional booking experience.8–16 weeks
- 10Stock and assetsTrack your stock, assets and movements across sites, stores and vehicles, with job allocation, replenishment and service history connected to your operation.10–22 weeks
- 11Joining systems upConnect your accounting, CRM and operational tools so records move through agreed workflows, with validation, monitoring and clear handling of exceptions.6–16 weeks
- 12Leaving a systemMove from legacy software to a platform designed for your next stage, with your records mapped, migration rehearsed and continuity planned before launch.10–26 weeks
- 13Reading documentsExtract information from your invoices, forms and certificates, validate it against agreed rules and route exceptions for review with the original document available.10–22 weeks
- 14MembershipsManage your members, subscriptions, eligibility and renewals in one connected system, with self-service and reporting shaped around your membership model.10–20 weeks
- 15MarketplacesConnect buyers and suppliers through a branded marketplace, with onboarding, transactions and operational controls tailored to the relationships you manage.18–40 weeks
- 16Compliance recordsConnect your obligations, evidence, expiry dates and approvals so your team can monitor responsibilities and prepare records for audits and assurance reviews.8–20 weeks
Let’s build your next business advantage.
Discuss your goals with the specialists who will deliver your system. We will help you define the scope, investment and delivery plan, then prepare a proposal for your business.
An outline is enough. Reply within one working day.
Call us on 01603 339222.
Designed around your work
Your workflows, commercial rules and customer experience shape your system.
Owned by your business
Your commissioned source code and documentation give you control over your investment.
Supported as you grow
A Managed SLA combines system protection, support and agreed improvement time.