Bookings taken properly, at three in the morning
Availability your customers book against themselves, with every one of your real rules applied, and far fewer people failing to turn up.
- Typically costs
- £30k–£70k
- Live in
- 8–16 weeks
Bookings
4 parts01Where this usually starts
Bookings arrive by phone, by email and through a form, and all of them land in a diary somebody maintains by hand. Double bookings happen. No-shows cost you real money. Anything unusual waits for the person who knows the rules.
02What changes
What you end up holding.
- 01Customers booking themselves in against genuine availability, whenever it suits them
- 02Your real rules applied: notice periods, how long each thing takes, who can do what, when you are closed
- 03Reminders that cut people failing to turn up, and a deposit taken where it is worth it
- 04Cancellations offered straight to whoever is waiting
- 05An honest picture of how full you are and where the gaps really are
A diary that fills itself overnight, and no-shows cut by reminders nobody has to send.
03The pieces
What a system like this is usually made of.
You will not want all of it on day one, and you should not pay for all of it on day one. The estimator lets you choose, and shows what each one adds.
Taking payment
Card, bank transfer and direct debit, reconciled against the invoice without anyone matching them up.
The schedule
Work placed against people, skills and equipment, with real constraints applied.
Customers booking themselves
Real availability, your rules, open at three in the morning.
Reminders and no-shows
Reminders that cut people failing to turn up, and a cancelled slot offered straight to the waiting list.
The sort of detail that matters
- Paid from a link in the invoice
- Direct debit collected on the day it is due
- Nobody scheduled onto a job their ticket does not cover
- A change absorbed in seconds
04How it would run
8 to 16 weeks, in five phases you approve one at a time.
01
Getting to the truth
A written account of how your work really runs today, what the current way is costing you, and what your new system has to do about it.
02
Shaping it
Every screen and every decision your system will make, in front of you and signed off, with your live date fixed at the end of it.
03
Building it
Your system takes shape week by week in your own account, with something you can click on and try at the end of every fortnight.
04
Proving it
Your own people put it through real work with real records, and everything they find is fixed before anybody depends on it.
05
Going live
Your team moves across trained, with their history intact, on the date fixed months earlier.
05Asked most often
The questions that come up.
We have unusual rules about who can be booked with whom.
Most people do, and it is normally why you gave up on the packaged booking tools. Qualifications, rooms, equipment, travel between sites, back-to-back limits, buffers, and the customer who must only ever see one particular person.
Can it take a deposit?
By card at the point of booking, with your own rules on what happens to it when somebody cancels late.
Does it work with our calendars?
Both ways, with Microsoft 365 or Google, so one of your people blocking out their own calendar drops out of availability without having to remember to.
06The rest of it
Most projects are two or three of these at once.
- 01Customer and salesEvery customer, conversation and deal in one place, arranged the way your business works rather than the way a software company guessed it might.£45k–£120k
- 02Invoicing and paymentsInvoicing that matches your contracts however awkward they are, takes payment the way your customers want to pay, and follows up on its own.£38k–£95k
- 03Access and auditAccess controlled to the person and the record, every change recorded, and your answer ready the day an auditor, a client or a regulator asks for one.£32k–£85k
- 04Planning and schedulingWork, people and equipment scheduled against real constraints, reshuffled in seconds when something changes, and visible to everyone who needs to know.£48k–£140k
- 05ReportingOne honest set of figures drawn from every system you run, assembled by nobody, argued over by nobody, and ready on the first of the month.£30k–£75k
- 06Quoting and proposalsYour pricing rules, however involved, applied correctly by anyone on the team, inside a document that looks like it came from you.£34k–£88k
- 07Client portalsA calm, private place your clients sign in to, see exactly where their work has got to, and get what they need without emailing anybody.£30k–£80k
- 08Documents and approvalsForms filled in once, routed to whoever has to agree, signed, filed where you will find them again, and chased the moment they stall.£30k–£70k
- 09Field work and jobsThe job tracked end to end, your engineer given what they need on their phone, and the paperwork finished before the van leaves site.£55k–£160k
- 10Stock and assetsStock, tools, vehicles and installed equipment tracked accurately enough that you stop buying things you already own.£35k–£90k
- 11Joining systems upThe systems you already pay for, talking to each other reliably, so a thing entered once appears everywhere it belongs within seconds.£30k–£65k
- 12Leaving a systemA planned, reversible move off the system that is holding you back, without losing a single record or a day of trading.£35k–£110k
- 13Reading documentsPaperwork arriving by email or on a phone camera, read accurately, checked against what you expected, and put in front of a person only when it needs one.£38k–£95k
- 14MembershipsMembers joining, paying, renewing and getting what they pay for, without anybody in your office administering a single one of them.£32k–£85k
- 15MarketplacesA platform where your suppliers and your buyers find each other, agree terms and pay, with your commission taken cleanly every time.£65k–£200k
- 16Compliance recordsThe records your regulator, your insurer or your biggest client requires, captured as the work happens and produced on demand in minutes.£32k–£80k
Put a date on it.
Half an hour with whoever would build it gets you the shape of the work, a figure you can take to your board, and the week it could start. No deck, no discovery fee, no follow-up sequence.
Or ring 01603 552024. A person answers it.