Recurring revenue that looks after itself
Members joining, paying, renewing and getting what they pay for, without anybody in your office administering a single one of them.
- Typically costs
- £32k–£85k
- Live in
- 10–20 weeks
Memberships
5 parts01Where this usually starts
Membership runs across a spreadsheet, a payment provider and a mailing list. Renewals get chased by hand and some are missed entirely. A failed card surfaces weeks later. Nobody can tell you how many members you have right now.
02What changes
What you end up holding.
- 01Members joining and paying without a person in the loop, at any hour
- 02Renewals, failed payments and card expiries handled on their own, politely and in your tone
- 03Tiers, concessions, corporate accounts and joint memberships working the way your rules say
- 04Members managing their own details, their own people and their own payments
- 05An honest live figure for members, revenue, and who is drifting away before they leave
Renewal collection up, failed cards recovered on their own, and a member count that is right this morning.
03The pieces
What a system like this is usually made of.
You will not want all of it on day one, and you should not pay for all of it on day one. The estimator lets you choose, and shows what each one adds.
Keeping in touch at scale
Reaching the right part of your list, at the right time, and knowing what came of it.
Invoicing
Invoices raised from what actually happened, under your contract terms however awkward.
Taking payment
Card, bank transfer and direct debit, reconciled against the invoice without anyone matching them up.
Recurring charges
Subscriptions, retainers and memberships billed on time, with failures recovered on their own.
Members looking after themselves
Their details, their colleagues, their payments and their own record of what they have paid.
The sort of detail that matters
- Staged payments and retentions
- One consolidated account across a customer's sites
- Paid from a link in the invoice
- Direct debit collected on the day it is due
04How it would run
10 to 20 weeks, in five phases you approve one at a time.
01
Getting to the truth
A written account of how your work really runs today, what the current way is costing you, and what your new system has to do about it.
02
Shaping it
Every screen and every decision your system will make, in front of you and signed off, with your live date fixed at the end of it.
03
Building it
Your system takes shape week by week in your own account, with something you can click on and try at the end of every fortnight.
04
Proving it
Your own people put it through real work with real records, and everything they find is fixed before anybody depends on it.
05
Going live
Your team moves across trained, with their history intact, on the date fixed months earlier.
05Asked most often
The questions that come up.
Our membership rules are unusual.
Household memberships, corporate seats bought in blocks, concessions with eligibility that has to be evidenced, life members, joining pro-rata part way through a year, tiers carrying different voting rights. Rules like yours are what defeat the packaged systems.
What happens when a card fails?
It retries on a sensible schedule, tells the member in good time, and reaches you only when it genuinely needs a person. Most failed payments recover on their own when the chasing is decent.
Can members see and change their own details?
That is the point. Address, payment method, colleagues on a corporate account, communication preferences, and their own record of everything they have paid.
06The rest of it
Most projects are two or three of these at once.
- 01Customer and salesEvery customer, conversation and deal in one place, arranged the way your business works rather than the way a software company guessed it might.£45k–£120k
- 02Invoicing and paymentsInvoicing that matches your contracts however awkward they are, takes payment the way your customers want to pay, and follows up on its own.£38k–£95k
- 03Access and auditAccess controlled to the person and the record, every change recorded, and your answer ready the day an auditor, a client or a regulator asks for one.£32k–£85k
- 04Planning and schedulingWork, people and equipment scheduled against real constraints, reshuffled in seconds when something changes, and visible to everyone who needs to know.£48k–£140k
- 05ReportingOne honest set of figures drawn from every system you run, assembled by nobody, argued over by nobody, and ready on the first of the month.£30k–£75k
- 06Quoting and proposalsYour pricing rules, however involved, applied correctly by anyone on the team, inside a document that looks like it came from you.£34k–£88k
- 07Client portalsA calm, private place your clients sign in to, see exactly where their work has got to, and get what they need without emailing anybody.£30k–£80k
- 08Documents and approvalsForms filled in once, routed to whoever has to agree, signed, filed where you will find them again, and chased the moment they stall.£30k–£70k
- 09Field work and jobsThe job tracked end to end, your engineer given what they need on their phone, and the paperwork finished before the van leaves site.£55k–£160k
- 10BookingsAvailability your customers book against themselves, with every one of your real rules applied, and far fewer people failing to turn up.£30k–£70k
- 11Stock and assetsStock, tools, vehicles and installed equipment tracked accurately enough that you stop buying things you already own.£35k–£90k
- 12Joining systems upThe systems you already pay for, talking to each other reliably, so a thing entered once appears everywhere it belongs within seconds.£30k–£65k
- 13Leaving a systemA planned, reversible move off the system that is holding you back, without losing a single record or a day of trading.£35k–£110k
- 14Reading documentsPaperwork arriving by email or on a phone camera, read accurately, checked against what you expected, and put in front of a person only when it needs one.£38k–£95k
- 15MarketplacesA platform where your suppliers and your buyers find each other, agree terms and pay, with your commission taken cleanly every time.£65k–£200k
- 16Compliance recordsThe records your regulator, your insurer or your biggest client requires, captured as the work happens and produced on demand in minutes.£32k–£80k
Put a date on it.
Half an hour with whoever would build it gets you the shape of the work, a figure you can take to your board, and the week it could start. No deck, no discovery fee, no follow-up sequence.
Or ring 01603 552024. A person answers it.