Explore the systems your business could achieve.
Explore five worked examples of business systems, from quoting and field service to membership and document processing. Each illustrates the scope, delivery considerations and operational benefits you can discuss with our team.
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These worked examples illustrate possible project scope, budgets and outcomes. They are planning scenarios, not verified client results. Contact us to discuss the evidence and references relevant to your project.
01Plant hire, four depots
Quoting and invoicing that matched the contracts
How the 17 weeks went
- Getting to the truth1w
- Shaping it2w
- Building it10w
- Proving it3w
- Going live1w
- Illustrative budget
- £61,000
- Indicative timing
- 17 weeks
- Example scale
- 35 people
The situation
A four-depot plant hire business needs faster quoting, consistent contract pricing and consolidated monthly invoicing. Customer-specific rates and disconnected spreadsheets create opportunities for delay and pricing errors.
Proposed system
- Their real rate card, including customer-specific rates, long-hire tapers and damage waivers
- Quotes any of the counter staff could produce in minutes, with margin shown while writing them
- Consolidated monthly accounts across depots, produced automatically and posted to Xero
- Chasing that stopped the moment a payment landed
Discovery priority
Historical pricing regimes need to be mapped and validated during discovery so migrated records remain accurate.
Potential business benefits
- Faster quote turnaround with consistent pricing
- Reduced manual preparation of consolidated invoices
- Clear receivables reporting and timely payment follow-up
02Refrigeration maintenance
Everything about a job, from the call to the invoice
How the 26 weeks went
- Getting to the truth2w
- Shaping it3w
- Building it15w
- Proving it4w
- Going live1w
- Illustrative budget
- £102,000
- Indicative timing
- 26 weeks
- Example scale
- 40 people
The situation
A refrigeration maintenance business needs to connect customer calls, dispatch, asset history, F-Gas records and invoicing. Mobile job records and current cost information would improve operational control.
Proposed system
- One record per job, with the site's full asset history on the engineer's phone
- F-Gas records captured on site and held against the unit rather than the visit
- Photos, readings and customer signature before the van left
- True cost per job, per customer and per engineer, visible the same day
Discovery priority
Engineer workflows need to be tested in real working environments, including mobile connectivity and on-site record capture.
Potential business benefits
- Job records completed on site
- Contract profitability visible to management
- F-Gas and service evidence easier to retrieve
03Professional membership body
Membership management designed for continuity and growth
How the 22 weeks went
- Getting to the truth2w
- Shaping it3w
- Building it13w
- Proving it3w
- Going live1w
- Illustrative budget
- £81,500
- Indicative timing
- 22 weeks
- Example scale
- 6,800 members
The situation
A professional membership body needs to modernise a legacy system while preserving historical records, membership categories and renewal rules. Its team needs reliable reporting and simpler member self-service.
Proposed system
- Every record brought across, including the concessions and life memberships nobody had documented
- Renewals, failed payments and card expiries handled without a person in the loop
- Members managing their own details, their own corporate colleagues and their own payments
- The old records readable afterwards without paying to keep the old system running
Discovery priority
Eligibility dates, concessions and membership history need a migration plan with reconciliation and acceptance checks.
Potential business benefits
- More consistent renewal follow-up
- Current membership and revenue reporting
- Simpler preparation of audit evidence
04Specialist recruiter
A recruitment CRM built around the placement journey
How the 19 weeks went
- Getting to the truth2w
- Shaping it2w
- Building it11w
- Proving it3w
- Going live1w
- Illustrative budget
- £74,000
- Indicative timing
- 19 weeks
- Example scale
- 55 people
The situation
A specialist recruiter needs candidate and client records that reflect its placement process, compliance checks and consultant responsibilities. Management needs consistent pipeline and performance reporting.
Proposed system
- Their own stages, their own compliance gates, and rules about what must be true before a placement can progress
- Every conversation attached to the candidate and the client, surviving a consultant leaving
- Right-to-work and certification evidence held against the person, with expiry warnings
- The board pack produced on its own, on the first of the month
Discovery priority
The team’s specialist placement rules need to be captured from existing workflows and validated with consultants.
Potential business benefits
- Shared candidate and client records
- Clear onboarding workflows for new consultants
- Consistent management reports
05Building services contractor
Reading the supplier invoices instead of keying them
How the 15 weeks went
- Getting to the truth1w
- Shaping it2w
- Building it9w
- Proving it2w
- Going live1w
- Illustrative budget
- £53,500
- Indicative timing
- 15 weeks
- Example scale
- 12 people
The situation
A building services contractor needs to process supplier invoices and delivery notes more efficiently, link them to purchase orders and retain a searchable record of approvals.
Proposed system
- Invoices read as they arrive in the inbox, with the figures extracted and coded
- Each one checked against the purchase order and the delivery note before anything posts
- Only the genuinely uncertain reaching a person, with the original alongside
- Every original findable in seconds by what is in it
Discovery priority
Document quality needs to be tested on representative invoices and photographs, with review thresholds agreed before launch.
Potential business benefits
- Less manual invoice entry
- Duplicate checks before payment approval
- Better visibility of month-end processing
06A pattern worth noticing
In every one of these, the thing that could have derailed it surfaced in the first fortnight rather than the last. That is not luck. It is what discovery is for, and it is why it stays in the plan however keen you are to start.
Let’s build your next business advantage.
Discuss your goals with the specialists who will deliver your system. We will help you define the scope, investment and delivery plan, then prepare a proposal for your business.
An outline is enough. Reply within one working day.
Call us on 01603 339222.
Designed around your work
Your workflows, commercial rules and customer experience shape your system.
Owned by your business
Your commissioned source code and documentation give you control over your investment.
Supported as you grow
A Managed SLA combines system protection, support and agreed improvement time.